FAQ

If you've never seen a counselor before then you probably have some questions. Here are some answers to some of the most common questions I've been asked. If you have more questions that aren't answered then feel free to give me a call or send me an email and I'd be happy to get those answered for you. Counseling should be a safe place where you feel comfortable to talk. There is no such thing as a stupid question. Ask away. I'm here to help!

Frequently asked questions

How does insurance work?


Insurance can be very complicated. Most people don't understand their insurance policy and that is unfortunately becoming the norm with how complicated the insurance world has become. Everyone's insurance policy is different. Just because two people are covered by the same insurance company doesn't mean they both have the same plan. Let us help you with this. Calling your insurance and asking questions is always a great first step. But at Koala Smiles Counseling we are happy to also verify your insurance and do our best to explain to you what your policy does or does not cover and give you an estimate about how much each session will cost. In order for insurance to cover your services they will tell you it needs to be medically necessary. We can determine in your first session (the initial assessment) if you qualify for medical necessity for insurance billing purposes.




Do I have to be a Christian to see you?


Absolutely not. While we do offer Christian counseling services to clients who request this service, you do not have to be a Christian to be seen here and we never push our beliefs on anyone. Here at Koala Smiles Counseling, we see clients with many different belief systems including those that identify as atheist. We treat you with respect and dignity regardless of your beliefs. We are here to help you with your therapy goals, not push religioun on you.




Can you treat my child?


That depends on what your child is struggling with. An initial phone consultation will help us better understand what your child is going through and what you would like them to work on. From there we can decide if an initial consultation should be scheduled to see if I am a good fit for your kiddo or if a referral to a different therapist would be best. I don't treat everything but instead specialize in treatment of certain struggles. Most of my focus is in working with kids that have depression, self esteem, anxiety, social anxiety and phobias. I am also trained in treating trauma although take that on a case by case basis. I do not treat behavioral disorders or ADHD.




Do you work with teens?


Yes. Teens and young adults are my absolute favorite clients to work with. This is a very pivotal time in life where identity is huge and guidance from parents unfortunately isn't always accepted. I'm here to help your teenager learn healthy coping skills, process emotions and difficult circumstances that they might not be sharing with others in their lives. My goal is to help them better connect to their support systems and make healthy choices.





THE CLINIC

Site Address:

601 Valley Ave NE, Suite F

Puyallup, WA 98372

Email: shawnda@koalasmiles.com

Tel: 1-253-961-0552

Mailing Address:

10715 Valley Ave E #260

Puyallup, WA 98372

24-hour Pierce County Crisis Line: 1-800-576-7764

Office Hours:

Mon, Wed, Thu: 12pm - 7pm 

​​Tue: 11am - 5pm ​

Fri - Sun: Closed

CONTACT

  • PT icon
  • Facebook Social Icon

© 2019 by Shawnda Brese, MA, LMFT. Proudly created with Wix.com